faqs

Here you will find a list of our most common questions. If you find that your question is not listed here or you would like more information please feel free to get in touch with us where we would be happy to help.

We have established agreements with a perurivian gold mine and it’s trading partners to offer you discounts of upto 9% on investment grade gold bullion. You purchase your gold in advanced which funds the mining operation to extract the gold which will take upto 6 months to complete from the time of your order. This very unique form of operational funding gives you a discount on the end product securing you immediate profits from the moment you place your order.

Yes, £5,000 is the minimum purchase level. Bare in mind that your purchase level will determine the amount of discount you receive up to a maximum of 9% but regardless of how much you purchase you will always receive a discount to the global spot price.

You will receive your physical gold bullion within a maximum time frame of 6 months. This period gives time for the whole process to complete from mining to smelting in to a pure gold bullion bar.

Unfortunently this is not possible. The primary reason you are receiving a discount to the global spot price of your gold bullion is because you are purchasing it in advance to be minined and formed in to pure investment grade gold bullion.

The advanced purchase provide production funding to the mining company that gives them the added liquidity to further advance their production output without being tied to market conditions or demand.

Yes, once your gold is ready to be dispatched to you we will offer you the opportunity to purchase the gold back from you before it is sent for delivery at the global spot rate of gold at that time.

If you decide to sell your gold after you take delivery, we can offer you some guidance on where to sell your gold at the highest possible price as we do not offer a buy back service once you have taken delivery of your gold.

In the extremely unlikely event that no gold is mined and formed by our mining partners to fulfil your gold purchase order, a full refund will be issued to you.

Once the mining company has extracted gold it is formed in to gold nuggets. These gold nuggets are professionally tested for its purity before being sent to Switzerland where they are tested again and melted down to form a gold bar and stamped wih a serial number and the level of purity along with the weight of the formed bar.

This final process is conducted by one of the worlds leading gold refineries so you can rest assured that your gold is pure and authentic.

Zivogold is a trading name of Zivo Group Ltd based in Oxford, United kingdom. Zivo Group Ltd is a consortium of businesses which is constantly growing, that currently includes:

Zivopay – A merchant banking solutions company

Zivoapp – A online ordering development system for the food sector

Zivoair – A mobile network for both business and consumer use (development)

Zivoink – A professional business services printing company

Zivohub – A hosting platform for online services (development)

Zivotab – A tablet and thermal printer supplier of own branded prducts currently serving businesses with future plans to enter the retail market.

Zivo Groups mission is to provide outstanding quality, service and products to both businesses and consumers with a focus that price is maintained as competitive.

Some say it’s better to be a master of one instead of a jack of all trades, but we believe, why be the master of one when you can be the master of all.

Great news. Owning gold already puts you in a position to take advantage of our offer by allowing you to hedge against the price of gold. if you are already fully invested in your gold levels then why not sell the gold you already own and repurchase it through us.

By doing so gives you upto 9% return instantly so if you are selling your current holdings of gold and will be selling at a loss, you will be instantly regaining 9% of your losses which gets you closer to your breakeven or even puts you in profit.

If you are currently in profit with your current gold holdings you can give yourself an additional 9% profit by repurchasing through us.

In either scenario you will be putting yourself in a much better position and allowing your hedging move to better protect you with a greater margin of error should the price of gold drop.

Purchasing through us not only gives you upto 9% instant profit, It also gives you an automatic insurance policy that protects you by upto 9% of the value should the market price fall.

No, we are not required to be authorised and regulated by the Financial Conduct Authority (FCA). The Financial Services and Markets Act 2000 (FSMA) states that companies dealing in buying and or selling physical gold bullion are not required to be registered with the FCA as it is not classed as a regulated activity. Nor do we offer any investment advice. You will find that nearly all companies dealing in physical gold bullion are not authorised and regulated by the FCA.

Companies dealing in digital gold transactions such as an Exchange Traded Fund (ETF) are required to be authorised and regulated by the FCA. We do not offer any form of digital gold trading such as those of ETF’s.